naturalhealingRefund Policy

Refund Policy.

returns.

Sometimes it’s necessary to return a product. Our return address is at the foot of this page. Please note the following terms that apply to general products and customised products.

general products (film by the metre).

Items sold by the metre may be returned unused and in original packaging within 30 days for a full refund or credit note.

Please post the Product/s in their original condition with your order/invoice number written on the outside of the tube.

We strongly advise you send the goods back to us with recorded delivery so that you have proof of postage.

Upon receipt of the returned products, we will refund you minus the postage and packaging costs incurred to send you the goods.

 

customised products (printed design or cut to size).

If your item is bespoke, cut to size, customised in any way or from our outlet or on sale, we do not accept returns as they are made to your specifications and therefore cannot be resold.

This does not affect your statutory rights.

For further details please refer to our Website’s Terms of Sale Policy

time.

We process returns within 1 working day of receiving them at our Preston office. If accepted, we will contact you to arrange a refund. Refunds are processed weekly and usually refunded within 2-5 days.

 

returns address:

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

 

Lustalux at Home

A2 Anchorage Business Park,

Chain Caul Way,

Ashton-on-Ribble,

Preston,

PR2 2YL